iot & smart devices

Smart Devices With Dumb Support Drive Returns

AI agents and multilingual device specialists handle setup, connectivity issues, and firmware updates in 65+ languages — keeping your smart products connected and customers satisfied.

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Close-up of a hand adjusting a sleek, modern smart thermostat on a wall.

how it plays out

Real contacts, minute by minute.

Phone Spanish

"My smart thermostat won't connect to my Wi-Fi anymore"

Connectivity loss after router change

AI guides customer through network diagnostics in Spanish
Identifies device is still bound to old SSID after router replacement
Walks through Wi-Fi reconfiguration using the companion app
Confirms connection restored and sets up automatic reconnection

Resolved automatically Device back online

Live Chat German

"The firmware update bricked my smart lock and I'm locked out"

Critical firmware failure on access device

AI escalates immediately due to safety-critical nature of smart lock failure
Specialist guides customer through manual override using physical backup key
Initiates remote firmware rollback via device management console
Confirms lock functional and schedules firmware re-apply during low-traffic window

Access restored Safety-critical issue resolved

Email Japanese

"Our fleet of connected sensors is reporting inconsistent readings"

Enterprise IoT data accuracy issue

AI checks device fleet health dashboard and identifies affected sensor batch
Finds calibration drift in sensors from a specific manufacturing lot
Pushes over-the-air calibration update to all affected units
Sends fleet health report and offers extended warranty for the batch

Fleet-wide fix deployed Sensor accuracy restored

WhatsApp Portuguese

"How do I set up automation routines between my smart lights and motion sensor?"

Automation configuration for smart home ecosystem

AI identifies compatible devices in customer account and checks firmware versions
Sends step-by-step guide in Portuguese for creating IFTTT-style routines
Helps configure trigger conditions, timing schedules, and fallback behaviors
Confirms automation running and shares tips for energy-saving schedules

Handled without escalation Smart home automated

the team behind it

Faces, not a queue.

real members of the global team

IoT-Trained Specialists

Device provisioning, Wi-Fi configuration, and Bluetooth pairing across protocols
Firmware management, OTA updates, and rollback procedures for connected devices
Fleet monitoring, sensor calibration, and enterprise IoT platform support

65+ Languages

Native-speaking agents in English, Spanish, Mandarin, and 60+ more
Real-time AI translation for rare language pairs
Cultural context training for every market we serve

Follow-the-Sun Coverage

Operation centres in Canada, Bolivia, Nicaragua, the Philippines and China
Smooth handoff between time zones with shared context
Holiday and weekend coverage without overtime costs

questions

What buyers ask before they sign.

How much does it cost?

AI voice is $0.15 per minute and web chat is $0.15 per session. Live agents start at $300 per month including 500 minutes — about $0.60 per minute — or from $5.80 per hour for a dedicated agent working only your account. The minimum engagement is half a seat, not a five-seat block.

How fast can you start answering our phones?

Five days is our normal window to staff a live account — that is five days to find and place an agent who fits your business, not five days of software setup. AI voice can go live sooner because there is no hiring step.

Do you answer in Spanish?

Yes, on the same number, with agents in our Bolivia and Nicaragua operation centres — native Spanish, not machine translation. English and Spanish share one queue, and we cover 60+ more languages if you need them.

Can I mix AI and live agents on one number?

That is the normal setup. You decide which call types go to AI and which reach a person, and you can change the split as your volume changes. Nothing about that decision is locked in at signup.

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Make Your Smart Devices Smarter to Support

See how AI handles device troubleshooting at scale across every language.

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