Service · quality assurance
Quality That Scales
AI-powered QA that scores 100% of interactions, not just 2%. Automated coaching. Real-time insights. Consistent excellence.
the shift
Traditional QA
- 2-5% of calls reviewed
- Inconsistent scoring
- Days to identify issues
- Manual coaching notes
- Reactive, not proactive
AI-Powered QA
- 100% of interactions scored
- Consistent AI evaluation
- Real-time alerts
- Automated coaching
- Predictive insights
features
Complete Quality Management
Every tool you need to ensure consistent excellence
01
100% Scoring
Every call, chat, and email automatically scored against your custom criteria. No sampling bias.
02
Sentiment Analysis
Detect customer emotions in real-time. Identify frustrated customers before they churn.
03
Auto Transcription
Every call transcribed with speaker separation. Searchable, shareable, analyzable.
04
Real-Time Alerts
Get notified instantly when quality drops, compliance issues arise, or escalations occur.
05
Auto Coaching
System generates personalized coaching recommendations based on each agent's patterns.
06
Compliance Tracking
Monitor script adherence, disclosure requirements, and regulatory compliance automatically.
how it works
How AI QA Works
Every interaction (call, chat, email) is captured and transcribed in real-time.
AI evaluates against your scorecard: greeting, empathy, resolution, compliance, etc.
Each interaction gets a quality score with detailed breakdown by criteria.
Issues trigger real-time alerts. Patterns trigger coaching recommendations.
Agents see their scores instantly. Coaching is targeted and actionable.
92 /100
QA dashboard
What a support QA dashboard should make visible.
Evidence behind the score
Show the interaction, rubric, evaluator and reason for each score. A dashboard that only displays an average cannot tell a team what to fix or whether the sample is representative.
The operating trend
Track quality by queue, channel, language, agent and time period. Pair the score with response time, resolution, repeat contact and escalation data so speed does not hide a quality problem.
Coaching and ownership
A useful dashboard links a failed criterion to a coaching action, owner and follow-up review. It should support both sampled evaluations and automated signals without pretending that every signal is a final judgment.
Compliance trail
Keep permission boundaries, audit history and escalation records clear. Review the compliance guidance alongside the operational design before connecting production data.
results
100%
Interactions Scored
30%
Faster Issue Detection
25%
Quality Improvement
50%
Less QA Labor
start
Ready to Scale Quality?
See how AI-powered QA can transform your customer experience.