amazon customer service outsourcing
Let's get more 5-star reviews on Amazon.
Trusted by Govee, Dreame, FlexiSpot, and hundreds more.
trusted by
the pressure
On Amazon, one missed message can cost you the Buy Box.
Buyer messages don't sleep
Volume piles up overnight. Response rate drops before you notice.
A missed SLA stays public
Amazon doesn't care why you were slow. The feedback stays. The Buy Box doesn't.
Q4 hits all at once
Volume doesn't ramp. It spikes. Teams not built for it break.
Refund requests spiral fast
One unclear reply turns a refund into an A-to-z claim.
the platform
Built on HeroDash. Plugged into Seller Central.
Built by Callnovo, for Callnovo. Now powering your Amazon account.
Seller Central
Seller Central
Unified omnichannel inbox
Voice + global phone numbers
WhatsApp · Instagram · Messenger
AI agent copilot
AI chatbot
AI voice agent
AI QA on every conversation
Real-time translation · 50+ languages
HeroDash is optional — use our platform, or stay on yours.
real amazon sellers
Zero one-star reviews caused by support failures in the last six months. That used to happen monthly.
case studies
Real Amazon sellers. Real numbers.
Colorday
Bird products on Amazon US, Canada, EU + Shopify
< 4 hrs
avg. response time, down from 18+ hrs
"Zero one-star reviews caused by support failures in the last six months. That used to happen monthly."
AKOASM
Mobility products on Amazon US + Walmart
12% → 3%
return rate after launch
"We went from losing money on 1 in 8 sales to 1 in 33. That single improvement transformed our unit economics."
onboarding
From handshake to live operation.
One to three weeks. Four milestones. No surprises.
We map your products, policies, marketplaces, and SLAs. Build a custom training plan and tone guide for your brand.
Agents study your catalog, policies, and category-specific buyer scenarios. Optionally, ship product samples to our team — so agents handle the product, not just the listing.
Trained agents handle low-risk replies under QA review. We tune the process before going full speed.
Team goes live across your buyer volume. Real-time SLA tracking, daily QA, weekly reporting.
faq
Common questions before getting started
Once we've aligned on your workflows and account specifics, most operations launch within one to three weeks.
Yes. We run structured training before launch — covering your product catalog, your return policy, and your common buyer scenarios. Agents are ready before the first message arrives.
Yes. Most accounts run 16 to 24 hours a day, six to seven days a week, sized to your buyer message volume across marketplaces. Q4 coverage typically extends further.
Yes. Team scaling is built into our operations model. We plan for your peak calendar in advance — not when the volume spike is already happening.
We staff agents across English, Spanish, French, German, Italian, Portuguese, Japanese, and Mandarin — covering every major Amazon marketplace. For languages outside our staffing pool, HeroDash auto-translates buyer messages inbound and replies outbound, with QA review on the translated reply before send.
Yes — we support sellers across US, UK, EU, JP, and other marketplaces, with regional language coverage for each.
Every response goes through QA review before delivery. We don't rely on individual agents to self-check — quality is built into the workflow, not added at the end.
No. HeroDash connects to Seller Central through Amazon's official integration — no shared logins, no agents working directly inside your Seller Central account. You can revoke access at any time.
HeroDash dashboards show every reply, every SLA timer, and every QA score in real time. We also send weekly summaries — and you can audit any conversation directly.
Per dedicated agent per month, with team size based on your forecast volume. No per-ticket fees. No platform fees if you don't use HeroDash. See full pricing details →
We have delivery centers across the Philippines, Bolivia, and other locations in Asia and Latin America — chosen for language coverage, time-zone fit, and CX talent depth. Meet the teams →
start
Let's get those ★★★★★ reviews.
Free 30-min discovery call. No long-term contract. We respond within 24 hours.