customs & brokerage

Your Cargo Clears Customs but Your Clients Are Left in the Dark

AI agents and trade compliance specialists handle clearance status updates, document coordination, and tariff inquiries in 65+ languages — so importers always know where their goods stand.

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how it plays out

Real contacts, minute by minute.

Phone English

"My shipment has been held at customs for three days — what is the holdup?"

Customs hold inquiry from anxious importer

AI checks customs entry status and identifies hold reason code
Determines if additional documents or inspections are required
Coordinates with customs examiner for updated release timeline
Provides importer with clear explanation and expected clearance date

Hold explained Client reassured

Email Japanese

"What is the duty rate for importing ceramic tiles from Italy under HTS 6908?"

Tariff classification inquiry

AI looks up HTS code 6908 and current duty rates for ceramic tiles
Checks for applicable trade agreements or preferential duty rates
Identifies any anti-dumping or countervailing duties that may apply
Sends detailed tariff breakdown with landed cost estimate

Classification provided Import cost clarified

WhatsApp Spanish

"Customs is asking for a certificate of origin — we do not have one"

Missing documentation blocking clearance

AI identifies which certificate of origin format is required by customs
Checks if supplier can provide retroactive certificate from origin country
Advises on alternative documentation that may satisfy the requirement
Coordinates with broker to submit documentation and request release

Document sourced Clearance unblocked

Live Chat Korean

"We want to set up a bonded warehouse for our frequent imports"

Bonded warehouse setup consultation

AI explains bonded warehouse benefits and regulatory requirements
Provides comparison of costs versus duty-paid warehousing
Identifies approved bonded warehouse facilities near client operations
Schedules consultation with customs broker for detailed application guidance

Options presented Setup initiated

the team behind it

Faces, not a queue.

real members of the global team

Trade Compliance Specialists

Customs entry filing and clearance status monitoring with proactive exception alerts
Tariff classification, duty rate calculation, and trade agreement optimization
Document coordination including certificates of origin, invoices, and phytosanitary certificates

65+ Languages

Native-speaking agents in English, Spanish, Mandarin, and 60+ more
Real-time AI translation for rare language pairs
Cultural context training for every market we serve

Follow-the-Sun Coverage

Operations in Philippines, Colombia, Pakistan, and 6 more countries
Smooth handoff between time zones with shared context
Holiday and weekend coverage without overtime costs

compliance

Trade Compliance

Your import and export operations meet customs and trade regulations.

Customs entry filing and compliance verification
HTS tariff classification and duty rate advisory
Free Trade Agreement qualification and certificate management
Anti-dumping and countervailing duty assessment
Foreign Trade Zone and bonded warehouse advisory
Import Security Filing (ISF) and C-TPAT compliance

start

Clear Customs and Clear Communication

See how AI keeps your import clients informed while goods are in transit.

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