heroshift · workforce management & scheduling
HeroShift
The Right Agents, at the Right Time
AI predicts call volume and auto-generates schedules that cut costs, reduce wait times, and keep agents happy.
Weekly Schedule
AI OptimizedForecasted volume
what can heroshift do?
What Can HeroShift Do?
Smart workforce management that balances cost and service
Volume Forecasting
AI analyzes historical patterns, seasonality, and external factors to predict demand 30 days out with 95% accuracy.
95% forecast accuracy
Shift Scheduling
Auto-generate schedules that match staffing to predicted volume. Respects agent preferences, skills, and labor rules.
Auto-generated schedules
PTO Management
Agents request time off in the app. AI approves or flags based on coverage impact. No more spreadsheet juggling.
Automated PTO approval
Overtime Optimization
Reduce overtime costs by redistributing shifts before overtime triggers. AI finds the cheapest way to meet SLAs.
30% less overtime
Multi-Skill Routing
Schedule agents based on skill sets, not just headcount. Match language skills, product expertise, and channel preferences to demand.
Skill-based staffing
Intraday Management
When actual volume deviates from forecast, get real-time recommendations to rebalance. Send agents home early or call in backup.
Real-time adjustments
scheduling that thinks ahead
Scheduling That Thinks Ahead
AI Forecasting
Machine learning models trained on your data. Accounts for holidays, marketing campaigns, product launches, and weather events.
Auto-Schedule Generation
One click generates optimized schedules. Balances coverage, costs, agent preferences, and compliance with labor laws.
Adherence Tracking
Real-time monitoring of schedule adherence. Know instantly when agents are off-schedule and track patterns over time.
Multi-Timezone Support
Manage global teams across time zones from one dashboard. Schedules automatically adjust for local time and holidays.
Scenario Planning
Model "what if" scenarios before committing. See the impact of adding/removing agents, changing hours, or new campaigns.
60%
Less scheduling time
30%
Lower overtime costs
15%
Better SLA performance
the forecast
AI analyzes historical patterns, seasonality, and external factors to predict demand 30 days out with 95% accuracy.
95% forecast accuracy
connects to your tools
Connects to Your Tools
Works with your existing systems
HeroDash HeroTrack Google Calendar BambooHR Workday Zapier
Plus REST API for payroll and HRIS integrations
part of the herodash suite
start
Ready to Optimize Your Workforce?
See HeroShift in action with a personalized demo.