travel agencies

Travel BPO Services for Tour Operators and Travel Teams

Travel support has to keep moving when plans change. A useful BPO team captures the trip details, separates routine questions from disruption cases, and sends each request to the right travel operation.

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Two people reviewing a design brochure at a collaborative workspace with a laptop.

how it plays out

What travel support teams can route

Use the itinerary, traveler request and supplier boundary to decide what can be answered and what must be escalated.

Booking English

“Can you help with this booking question?”

Routine reservation or availability request

Identify the booking or request context
Answer from the approved information and policy
Record the traveler’s desired next action
Escalate supplier-specific changes when required

Request classified Booking support

Itinerary French

“I need to change part of my trip”

Change request across an itinerary

Capture the traveler, booking and affected segment
Separate available information from supplier approval
Record timing, cost or policy questions for review
Route the change to the responsible travel operator

Context captured Itinerary support

Disruption Spanish

“My plans changed and I need help now”

Time-sensitive disruption request

Record the trip details and immediate need
Prioritize the request according to the agreed workflow
Offer only options the team is authorized to present
Escalate supplier or safety decisions to the client

Priority routed Disruption support

Information Mandarin

“What should I know before this trip?”

Traveler information request

Identify destination, dates and traveler context
Use the approved destination or booking information
Flag advice that needs a current source or specialist
Keep the answer separate from a booking commitment

Guidance scoped Traveler support

the team behind it

Faces, not a queue.

real members of the global team

Travel Support Specialists

Booking and itinerary question intake across approved channels
Traveler, disruption and supplier-dependent request routing
Multilingual handoffs to the responsible travel operation

65+ Languages

Human agents providing support in 65+ languages
Real-time AI translation for rare language pairs
Cultural context training for every market we serve

Follow-the-Sun Coverage

Operation centres in Canada, Bolivia, Nicaragua, the Philippines and China
Smooth handoff between time zones with shared context
Holiday and weekend coverage without overtime costs

the part nobody prices in

Travel support keeps the itinerary legible when plans change

The value of a travel BPO team is not making a final decision for every supplier. It is capturing the trip details, clarifying the customer’s next need and getting the request to the person who can act.

AI first, live agents and a managed BPO can be combined. The right mix depends on the booking workflow, available information, language coverage and escalation boundary.

who takes which call

Route by the cost of getting it wrong.

Most vendors sell you either an AI receptionist or a live answering service and leave the allocation to you. Since we run both, here is the split we would actually recommend — including the calls we think should never touch automation.

The call	Route to	Cost of getting it wrong
Published booking or destination question	AI or live agent	Lower when approved information is available.
Itinerary change needing supplier confirmation	Live agent	Higher: the request needs an owner.
Disruption, safety or policy exception	Travel operations	Highest: the client or supplier decides.

what it costs

Published rates, so you can do the arithmetic first.

Most vendors in this category quote by form. These are our published packages — not a quote, since language mix, hours and volume all move the number. The per-minute figures are simply the monthly price divided by the included minutes.

Option	Published price	Per minute	What it's for
Live shared team	from US$650 / month	includes 1,500 min → ≈ US$0.43/min	Multilingual support around defined travel windows
AI voice	US$0.15	per minute	Routine booking and destination questions
Web chat	US$0.15	per session	A live team for itinerary changes and disruptions
Dedicated agent	from US$5.80	per hour, per agent	A managed BPO team coordinating recurring travel workflows

Anything involving a person is a starting price. Two things move it: which languages you need, and how senior an agent the work actually requires — a bilingual agent handling refund authority is not the same hire as one taking bookings. AI voice and web chat are flat, because there is no hiring in them. And every model above is open to every business on this page: which one fits is a question about the shape of your volume, not about your industry.

Minimum engagement is half a seat — not a five-seat block. We also bill per resolved issue, from US$1, where you pay nothing if it is not resolved; that model fits businesses where a customer problem actually gets solved on the call, not businesses where the call is intake.

setup

Five days to put the right person on it.

Five days is our normal window to staff a live account — that is five days to find and place an agent who fits your business, not five days of software setup. AI voice can go live sooner because there is no hiring step.

your existing software

It goes into your system, with a record of who said what.

We work inside the CRM, practice system or case tool you already run, rather than handing you a second inbox to check. Every contact leaves a timestamped record — who called, what was asked, what was said back, what was promised — because in your line of work the question six months later is not "did someone call" but "what exactly did we tell them". Tell us what you run and we will say straight whether we connect to it today.

what comes off the call

What a travel support team should capture

A consistent travel intake protects the traveler from repeating the same story.

Booking or itinerary reference
Traveler, destination and relevant dates
Affected flight, hotel, tour or transport segment

Requested change and urgency
Policy, supplier or safety boundary
Next action and owner

where AI should not be

The calls we will not put a bot on.

Do not make a supplier’s final decision

Record the request and route it to the airline, hotel, operator or client team that owns the decision.

Do not promise an outcome before confirmation

Offer only approved options and explain what still needs to be confirmed.

when we're the wrong choice

Three cases where you should hire someone else.

No current source or owner: Travel support needs an approved information source and an escalation owner for changes and disruptions.

questions

What buyers ask before they sign.

How much does it cost?

AI voice is US$0.15 per minute and web chat is US$0.15 per session. Live agents start at US$650 per month including 1,500 minutes — about US$0.43 per minute — or from US$5.80 per hour for a dedicated agent working only your account. The minimum engagement is half a seat, not a five-seat block.

How fast can you start answering our phones?

Do you answer in Spanish?

Yes, on the same number, with agents in our Bolivia and Nicaragua operation centres — native Spanish, not machine translation. English and Spanish share one queue, and we cover 60+ more languages if you need them.

Can I mix AI and live agents on one number?

That is the normal setup. You decide which call types go to AI and which reach a person, and you can change the split as your volume changes. Nothing about that decision is locked in at signup.

What are travel BPO services?

Travel BPO services can support booking questions, itinerary information, traveler messages and disruption intake, with clear routing to the travel operation that owns the decision.

Can a travel support team handle itinerary changes and disruptions?

It can capture the request, explain approved information and route it to the right operator. Supplier confirmation and final decisions remain with the authorized owner.

Can travel BPO support multiple languages and time zones?

It can be configured around the languages, time zones and service windows that the travel project confirms.

What information should a travel team provide before outsourcing support?

Provide booking sources, policies, supplier boundaries, escalation owners, service windows and the fields the support team must capture.

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start

Keep travel requests moving

Show us the booking, itinerary and disruption workflows your team needs to route.

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