fitness & wellness

Members ghost when they cannot reach you

AI agents handle membership inquiries, class bookings, and billing questions in 65+ languages, while wellness-trained specialists manage cancellation saves and personal training upsells.

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how it plays out

Real contacts, minute by minute.

Web Chat Spanish

"I want to freeze my membership"

Freeze requests spike seasonally and cause churn if mishandled

AI pulled up member account and current billing cycle
Explained freeze policy including duration limits and fees
Member chose 2-month freeze starting next billing date
Processed freeze and sent confirmation email with reactivation date

Membership saved freeze processed without cancellation

SMS English

"Is there a yoga class tonight?"

Class schedule inquiries are high volume and fully automatable

AI checked real-time class schedule for the member location
Found Vinyasa Flow at 6:30pm with 4 spots remaining
Member confirmed attendance via text reply
Added member to class roster and sent reminder for 6pm

Class booked instant confirmation

Phone Mandarin

"I was charged twice this month"

Billing disputes escalate quickly and damage member trust

AI pulled billing history and identified duplicate charge
Confirmed the duplicate was a system error, not a policy charge
Initiated refund for the duplicate payment immediately
Sent email confirmation with refund timeline details

Refund initiated issue resolved on first contact

WhatsApp Portuguese

"I want to add personal training sessions"

Personal training upsells represent significant per-member revenue

AI shared available personal training packages and pricing
Member expressed interest in the 8-session package
Transferred to wellness coordinator for trainer matching
Coordinator paired member with trainer specializing in their goal

Upsell warm handoff training package sold

the team behind it

Faces, not a queue.

real members of the global team

Wellness-Trained Specialists

Cancellation save techniques and retention offer playbooks
Personal training and premium service upsell conversations
Member onboarding and goal-setting session coordination

65+ Languages

Native-speaking agents in English, Spanish, Mandarin, and 60+ more
Real-time AI translation for rare language pairs
Cultural context training for every market we serve

Follow-the-Sun Coverage

Operations in Philippines, Colombia, Pakistan, and 6 more countries
Smooth handoff between time zones with shared context
Holiday and weekend coverage without overtime costs

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Stop losing members to unanswered messages

See how fitness brands reduce churn and increase per-member revenue with AI support

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