Mother's Day Support Spikes for Beauty Device Brands
See how beauty tech brands scale Mother's Day support with multilingual teams, proactive logistics, and HeroDash. Build your peak support plan.
Industry Insights
Industry Insights
9 Ecommerce Apology Mistakes to Avoid
Bad apology language can turn one support ticket into a lost customer. Use these ecommerce service recovery scripts instead.
German 3D Printer Support for Evening Buyers
How native German technical support helps 3D printer sellers answer evening questions, protect conversion, and turn support data into product insight.
The Invisible Support Behind Your Online Order
My daughter's Shein package was delivered by GOFO — whose customer service we run. Here's how Callnovo powers support across the entire e-commerce ecosystem.
We Keep Getting Calls From M&A Firms Pitching AI Deals. The 'Boring' BPO Market Is Suddenly Hot.
Sierra hit $10B. A16Z wants to unbundle the $300B BPO market. From inside the industry, the AI transition is messier than pitch decks suggest.
Computer Associates Founder Charles Wang Gave Us a Big Break 20 Years Ago — Then We Built a Global BPO
Computer Associates founder Charles Wang gave a young immigrant a shot at KylinTV. 20 years later, that became a 2,500-agent global BPO.