Insights & Strategy
Industry Insights
Page 4 of 4
Industry Insights
Why VCs Are Suddenly Betting Billions on 'Boring' BPO
VCs poured US$200B+ into AI in 2025 and now want to disrupt the US$300B BPO industry. We run a BPO — here's what the pitch decks get wrong about replacing human agents with AI.
Mar 9, 2026 · 9 min
Industry Insights
Computer Associates Founder Charles Wang Gave Us a Big Break 20 Years Ago — Then We Built a Global BPO
Computer Associates founder Charles Wang gave a young immigrant a shot at KylinTV. 20 years later, that became a 2,500-agent global BPO.
Mar 7, 2026 · 10 min
Industry Insights
I Spent 30 Minutes on a Call With Nothing Left to Fix. It Was the Most Important Call of the Day.
A Callnovo support agent shares what really happens on the phones — emotional labor, missing docs, and the 30-minute call that saved a customer.
Mar 3, 2026 · 7 min
start
Want to talk about your support operation?
A 30-minute conversation with a real Callnovo team member. No commitment.