Insights & Strategy
Case Study
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Case Study
Dashcam Sellers in Germany: Support Turnaround
How native German technical support outsourcing, HeroDash tracking, and return-reason tagging helped a dashcam seller cut complaints from 20% to 5%.
May 16, 2026 · 7 min
Case Study
150 Agents. 5 Languages. 4 Countries. 25 Days to Launch.
A major internet company needed multilingual game support live across Southeast Asia fast. How game customer service outsourcing launched 150 agents in 25 days.
May 14, 2026 · 8 min
Case Study
How EZVIZ Unified 8 Support Channels with HeroDash AI
How EZVIZ unified phone, email, live chat, and social into one HeroDash AI workflow and built omnichannel customer support with less friction worldwide.
May 13, 2026 · 8 min
Case Study
How a 50-Year BBQ Brand Cut 70% of Support Costs in Five Years.
A 50-year BBQ brand swapped an expensive enterprise platform for customer support outsourcing to a Philippines team and cut 70%+ of support costs in five years.
Apr 23, 2026 · 7 min
Case Study
Typhoon Ragasa Shut Down Our Call Center. Clients Never Noticed.
When Super Typhoon Ragasa shut down Guangzhou, our call center went dark. Here's exactly what happened — and why not a single client noticed.
Apr 19, 2026 · 5 min
Case Study
How AKOASM Turned Empathetic Support Into a Competitive Advantage on Amazon Using HeroDash
AKOASM founder Lucy Z. explains how HeroDash and an Amazon Seller Central integration sped up ecommerce customer support and lifted seller metrics 30%.
Apr 15, 2026 · 8 min
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