Insights & Strategy
BPO & Customer Service Insights
Page 12 of 14
Case Study
Typhoon Ragasa Shut Down Our Call Center. Clients Never Noticed.
When Super Typhoon Ragasa shut down Guangzhou, our call center went dark. Here's exactly what happened — and why not a single client noticed.
Apr 20, 2026 · 5 min
Case Study
How AKOASM Turned Empathetic Support Into a Competitive Advantage on Amazon Using HeroDash
AKOASM founder Lucy Z. explains how HeroDash and an Amazon Seller Central integration sped up ecommerce customer support and lifted seller metrics 30%.
Apr 16, 2026 · 8 min
Technology
Why Small Businesses Are Switching to AI Phone Agents for After-Hours Calls
Service businesses lose thousands to missed after-hours calls. Here's how AI phone agents handle booking, triage, and dispatch — and when you still need a human.
Apr 13, 2026 · 10 min
Technology
Best Voice AI Platforms 2026
Vapi vs Retell vs Deepgram vs LiveKit: 7 voice AI platforms compared by buyer type, cost per minute, control, and what happens when the AI fails.
Mar 24, 2026 · 15 min
Industry Insights
The Invisible Support Behind Your Online Order
My daughter's Shein package was delivered by GOFO — whose customer service we run. Here's how Callnovo powers support across the entire e-commerce ecosystem.
Mar 20, 2026 · 8 min
Case Study
How Colorday Scaled Amazon Customer Service While Staying True to Bird Lovers
Colorday founder Vieman Ma shares how outsourced customer support on HeroDash, linked to Amazon Seller Central, cut response times and lifted seller ratings.
Mar 15, 2026 · 9 min
start
Want to talk about your support operation?
A 30-minute conversation with a real Callnovo team member. No commitment.