Insights & Strategy
BPO & Customer Service Insights
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Technology
We Made a Vibe-Coding Starter Kit — It's Free and Kind of Fun
A Claude Code template with 20 skills for building fullstack apps from plain English. It's a toy project, it's MIT licensed, and it's kind of fun.
Mar 7, 2026 · 7 min
Technology
How We Secure 2,500+ Endpoints Across 3 Continents — And Why We Built Our Own Tools to Do It
2,500+ endpoints across 3 continents. We built a custom management layer on Bitdefender's API to secure distributed BPO operations.
Mar 6, 2026 · 7 min
Technology
A Client's Payment Almost Went to the Wrong Bank Account — Here's What Happened
A Business Email Compromise attack nearly redirected a client payment to a fraudulent account. Here's the full timeline and the policy change that followed.
Mar 5, 2026 · 7 min
Industry Insights
I Spent 30 Minutes on a Call With Nothing Left to Fix. It Was the Most Important Call of the Day.
A Callnovo support agent shares what really happens on the phones — emotional labor, missing docs, and the 30-minute call that saved a customer.
Mar 4, 2026 · 7 min
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