Insights & Strategy
BPO & Customer Service Insights
Page 9 of 14
Case Study
How a Smart Garden Brand Rebuilt US Support in 12 Days
Technical customer support outsourcing in action: a connected garden brand swapped costly US support for agronomy-trained specialists, SOPs, and feedback loops.
Jun 21, 2026 · 8 min
Technology
Shopify Support Integration: Live Orders in HeroDash
See how HeroDash brings live Shopify order data into support, reduces tab switching, clarifies order permissions, and helped XV improve CSAT from 82% to 98%.
Jun 21, 2026 · 8 min
Technology
HeroDash Customer Support Data Security Controls
See how HeroDash protects customer support data with masking, least-privilege access, encryption, audit trails, consent workflows, and data-protection controls.
Jun 20, 2026 · 8 min
Industry Insights
Australia's Right to Disconnect and After-Hours Support
Australia's right to disconnect reshaped after-hours support: short-term rental guests message at night, but staff should not carry the burden.
Jun 18, 2026 · 8 min
Operations
World Cup Ecommerce Support for Pulse Traffic Spikes
World Cup ecommerce support needs more than Prime Day staffing. Learn how AI + human workflows handle fan urgency, social spikes, and multilingual volume.
Jun 16, 2026 · 8 min
Case Study
Multilingual Logistics Call Center: 4,500 Contacts a Day
How a Latin America logistics company used HeroDash to route Spanish and Portuguese calls and run logistics customer service at 4,500 contacts a day.
Jun 15, 2026 · 8 min
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