Activo Iniciado 1 nov 2024
Voice Agent v2.1
Second-generation voice AI with improved latency and natural conversation flow. Focuses on reducing response time while maintaining quality.
Progreso 75%
Laboratorio de Innovacion
Lo Que Estamos Construyendo
Registros de experimentos de IA, automatización y experiencia del cliente. Las etiquetas de estado reflejan las fases registradas; la última actualización de este archivo es del 3 de febrero de 2025.
Última actualización registrada: 3 feb 2025
3
Activos
2
Lanzados
3
Aprendidos
Última Actualización
3 feb 2025
Voice latency optimization hits target
Reduced p95 latency from 450ms to 280ms by implementing edge caching for model inference. Now testing with 5 production clients.
Archivo de Actualizaciones
Archivo de Actualizaciones
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3 feb 2025
Lanzado Voice latency optimization hits target
Reduced p95 latency from 450ms to 280ms by implementing edge caching for model inference. Now testing with 5 production clients.
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27 ene 2025
Probando Multi-speaker diarization enters testing
Our speaker identification model can now distinguish 4+ speakers in conference calls with 94% accuracy. Preparing for client pilots.
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20 ene 2025
Fallido Real-time translation v1 paused
Latency too high for voice calls (800ms+ roundtrip). Pivoting to async translation for email/chat while we explore edge deployment.
Experimentos Activos
Experimentos Activos
Probando Iniciado 1 dic 2024
Multi-Speaker Diarization
Automatic speaker identification and separation in conference calls. Essential for accurate call summaries and action items.
Progreso 85%
Probando Iniciado 15 oct 2024
Real-Time Sentiment Analysis
Detect customer frustration, confusion, or satisfaction in real-time to guide agent responses and escalation.
Progreso 60%
Lanzados
Lanzados
Experimentos que llegaron a produccion
Intent-Based Smart Routing
Automatically route inquiries to the best-matched agent based on detected intent, sentiment, and agent expertise.
Lanzado · 15 oct 2024
Automated QA Scoring
AI-powered quality assurance that scores 100% of interactions instead of random sampling.
Lanzado · 1 ago 2024
El Cementerio
El Cementerio
Experimentos fallidos y lo que aprendimos. Compartimos esto abiertamente porque el fracaso es parte de la innovacion.
Fallido · 15 abr 2024
Fully Autonomous Chatbot
Edge cases and emotional situations require human judgment. Pivoted to human-AI hybrid approach.
Fallido · 1 may 2024
Agent Voice Cloning
Legal and ethical concerns around consent. Customers preferred knowing when they talked to AI vs humans.
Fallido · 15 mar 2024
Predictive Volume Modeling v1
Too many external variables (marketing campaigns, product launches) made predictions unreliable. Now using shorter 7-day windows.
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